Let's Talk
Questions at 2 AM? First-day jitters? Just want to see if we're the right fit? There's no wrong reason to reach out. And you'll always reach a human — or Vera, our colleague you can reach during extended hours.
Choose Your Path
Everyone reaches out differently. All three paths are the right one.
I'm Ready to Book a Tour
You know what you want. Let's make it happen. Pick your preferred location, date, and time. We'll confirm within 24 hours.
Book a Tour NowI Have Questions First
Not sure yet? Perfect. Ask us anything. Bilingual methods. Food quality. Which location fits your commute.
Or chat with Vera (quick replies during extended hours)
Already a Teddy Kids parent? Everything runs in the NEST app
I'm Nervous and Just Want to Chat
First-time parent anxiety? Totally normal. We've guided thousands of families through this. No pressure. No sales pitch. Just honest answers.
One small thing: to keep our time for families, we don't take sales or marketing calls — but email and WhatsApp always reach a real person.
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Meet Vera Zonneveld
Our Newest Colleague
Who is Vera?
She joined the team in 2026. She answers WhatsApp and Telegram during extended hours — often quicker than you’d expect — and she keeps track of every conversation, so nothing slips through the cracks.
What does she do?
- •Answers questions at 2 AM (when you're worrying and can't sleep)
- •Handles scheduling chaos ("Can we switch days this week?")
- •Manages documentation (forms, updates, records)
- •Routes complex questions to humans (she knows when to escalate)
Why did we hire her?
Not to replace human connection. To protect it.
Every minute Vera spends on admin is a minute our human team spends with your child. Every 2 AM question she answers is a parent who gets peace of mind without waking a staff member.
The Boundary (non-negotiable)
Vera supports parents and staff with admin and scheduling — never the children themselves. That keeps our teachers' full attention where it belongs: on the kids. That's a promise.
(Vera typically responds in under 30 seconds. Humans respond during business hours. Both are here for you.)
The Humans Behind the Magic
Artem Tolmachev — Director
Started Teddy Kids at 16. Still answers parent emails at 11 PM (old habits). Reach him for: big picture questions, partnerships, "I need to talk to the person in charge."
Use the form below and mention it's for Artem — he reads every message personally (unless it's a marketing pitch).Zina & Marilia — People & Culture
Hiring, team culture, and 'what's it really like to work here?' — they're the ones to ask. Use the form below and mention it's for People & Culture.
Send a messageWhat to Expect
If You Book a Tour
- ✓Confirmation within 24 hours
- ✓Reminder 24 hours before
- ✓30-minute visit: see the space, meet the team, ask anything
- ✓No pressure. No sales pitch. Just truth.
If You Message Vera
- ✓Instant response (seriously, try it)
- ✓Complex questions routed to humans
- ✓Follow-up within business hours if needed
If You Email a Human
- ✓Response within 24 hours (business days)
- ✓Artem and the team handle all your family questions
Last Thing
We've been doing this for 22 years. 10,000 families have walked through these doors — nervous, hopeful, unsure.
Every single one of them started with a question. A tour. A 2 AM worry.
You're not bothering us. You're doing exactly what good parents do: making sure this is right for your child.
We're here when you're ready.